Check the arrow next to ③, then right-click ④ and select ⑤.If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Here you can learn more about: How to reset the system. Please backup your personal files, then reset the PC to back to its original configuration. If the problem persists after all troubleshooting steps are completed. Here you can learn more about How to use restore point to restore the system. If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. If the issue persists, proceed with the next troubleshooting steps.Open the Command Prompt application again with administrator, and in the Command Prompt window, type “powercfg.exe /hibernate on” ⑤, then press Enter to enable hibernation.After disabling hibernate, please restart your computer.In the Command Prompt, type “powercfg.exe /hibernate off” ④, and then press Enter to disable the hibernate function.When the User Account Control prompt appears, select ③.Type and search in the Windows search bar ①, then click ②.Re-enabling Hibernate functionality via Command Prompt Click on the Power option ④, then follow the on-screen instructions to complete the troubleshooting process.Troubleshooting through Windows Power Troubleshooter If the problem persists, please continue to the next chapter for troubleshooting.Note: If there is no Power Management in the Keyboard properties, please ignore this step. Select tab ⑥,then check the box next to ⑦ and click ⑧.Note: The device name may be different based on different models. Check the arrow next to ③, then right-click ④ and select ⑤.Type and search in the Windows search bar ①, then click ②. (For desktop products, please refer to How to restore BIOS setting.) Here you can learn more about How to restore BIOS settings. Therefore, try to reset BIOS to default settings. The computer does not wake from sleep or hibernate mode, which the modified BIOS may cause. If the problem persists, please continue to the next chapter for troubleshooting. Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function. Here you can learn more about Why can I only see the partial features in the MyASUS app. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.Įxecute MyASUS system diagnosis for Hardware check, here you can learn more about MyASUS System Diagnosis. How to update drivers via customer support in MyASUS (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)įor executing Windows update and drivers update, here you can learn more about: How to use EZ Flash to update the BIOS version How to update the BIOS version in Windows system Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about:.Remove the accessories, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.Remove accessories and Update BIOS / Windows packages / drivers to the latest version Please go to the corresponding instruction based on the current Windows operating system on your computer: If the problem persists after that, please press and hold the Power button for 15 seconds to force shut down, then restart the computer and refer to the following solutions. (If the computer goes into Sleep mode for a long time, it will transfer the power status from Sleep to Hibernate mode and you can only resume the system by clicking the Power button.) If you experience that the computer does not wake up from Sleep or Hibernate mode, please connect an AC adapter and make sure the battery charge indicator is ON (The below takes the laptop as illustrated.), then click the Power Button to wake up the computer. Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode
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